Shipping Policy

Last Updated: May 30th, 2026

Thank you for shopping with PawPawJoy. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy for information regarding order processing, shipping times, and delivery expectations.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional events, or holidays, order processing may take slightly longer than usual.

If there is a significant delay in processing your order, we will contact you via the email address provided at checkout.

2. Shipping Destinations

PawPawJoy currently ships to multiple countries and regions worldwide.

Shipping availability may vary depending on your location.

If we are unable to ship to your destination, you will be notified before your order is processed.

3. Estimated Delivery Times

Estimated delivery times are provided as general guidelines only and are not guaranteed.

Please note that the estimated delivery times listed above do not include order processing times of 1–3 business days.

Delivery times are estimates only and may be extended due to factors beyond our control, including but not limited to:

• Public holidays
• Customs inspections and clearance procedures
• Severe weather conditions
• High shipping volume periods
• Carrier delays
• Other unforeseen circumstances

While we strive to deliver all orders within the estimated timeframe, PawPawJoy cannot guarantee specific delivery dates.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination country or region
• Shipping method selected
• Order weight and dimensions
• Promotional shipping offers

From time to time, PawPawJoy may offer free shipping promotions on qualifying orders.

Any applicable shipping fees will be clearly displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates may take several business days to appear after shipment.

Customers are responsible for monitoring the status of their shipment using the provided tracking number.

6. Customs Duties and Taxes

International orders may be subject to:

• Customs duties
• Import taxes
• Value Added Tax (VAT)
• Other local government fees

These charges are determined by your local customs authority and are the responsibility of the customer.

PawPawJoy is not responsible for any customs-related fees, delays, or charges incurred during importation.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided:

• Delivery delays may occur;
• Additional shipping charges may apply;
• The package may be returned to us.

PawPawJoy is not responsible for orders lost due to incorrect address information provided by the customer.

8. Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery responsibility lies with the carrier.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you in working with the carrier.

PawPawJoy is not responsible for:

• Stolen packages after delivery confirmation;
• Delays caused by shipping carriers;
• Delays resulting from customs processing.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the damaged product
• Photos of the shipping packaging

After reviewing the information, we may provide:

• A replacement product
• A refund
• Store credit

at our sole discretion.

10. Multiple Shipments

In some cases, items within the same order may be shipped separately from different fulfillment centers.

If this occurs, you may receive multiple tracking numbers and separate deliveries.

Different products within the same order may arrive at different times.

Additional shipping charges will not be applied for split shipments.

11. Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or shipped, it can no longer be canceled and will be subject to our Refund & Return Policy.

For cancellation requests, please contact us as soon as possible.

12. Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact us:

PawPawJoy

Website: https://pawpawjoy.com

Email: support@pawpawjoy.com

We appreciate your trust in PawPawJoy and look forward to serving you and your pets.